Shipping policy
SHIPPING POLICY
Last updated: August 6, 2026
ORDER PROCESSING AND PERSONALIZATION
All physical invitations are made to order. After your order is placed, we prepare a digital design proof and send it to you for approval. Production begins only after you approve the design.
Standard production time is 2–3 business days after design approval. Revision requests, incomplete personalization details, or delayed approval may extend the dispatch date. Business days exclude weekends and public holidays.
SHIPPING ORIGIN AND CARRIER
Physical orders are shipped from Istanbul, Türkiye. We primarily use UPS Express and provide tracking information after the order has been dispatched.
ESTIMATED TRANSIT TIMES
United States: 3–5 business days after dispatch.
Canada and Europe: 3–5 business days after dispatch.
Delivery times for other international destinations are displayed at checkout and may vary by destination. Estimated delivery dates are not guaranteed and may be affected by customs clearance, carrier delays, weather, public holidays, or other circumstances outside our control.
The total time before delivery includes both the production period after design approval and the applicable shipping transit time.
SHIPPING COSTS
Free UPS Express shipping is available for physical orders to the United States, Canada, the United Kingdom, and eligible European destinations. For destinations where free shipping is not available, the applicable shipping charge will be displayed at checkout before payment.
DIGITAL PRODUCTS
Digital-only products are delivered electronically and do not include a physical shipment. Delivery details for digital products are provided on the applicable product page or in order communications.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not collected by LunaInvites at checkout and are the responsibility of the customer. LunaInvites cannot predict or control these charges. Please contact your local customs authority for further information.
SHIPPING ADDRESS AND ORDER CHANGES
Customers are responsible for providing a complete and accurate shipping address. If an address change is required, contact us as soon as possible and before the order is dispatched. We cannot guarantee address changes after dispatch and are not responsible for delays or delivery problems caused by incorrect or incomplete address information.
TRACKING AND DELIVERY DELAYS
Tracking information is provided when your order ships. Please allow time for carrier tracking to update. If tracking has not updated for an extended period or your package appears to be delayed, contact us at info@lunainvites.com so we can assist with the carrier inquiry.