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Understanding Our Refund Policy
Last updated: December 19, 2025
Refund Policy
At LunaInvites (lunainvites.com), each item is carefully made to order and personalized specifically for you.
Custom and Personalized Orders
Due to the custom nature of our products, we do not accept returns or offer refunds
once production has started or the design has been approved.
Order Issues
If your order arrives damaged or contains a manufacturing defect,
please contact us within 48 hours of delivery with clear photos of the issue.
We will review the case and offer a replacement if applicable.
Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not begun.
Once production starts, cancellations are no longer possible.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or incorrect address information provided by the customer.
Contact Us
If you have questions about your order or this policy, please contact us at:
support@lunainvites.com
+905369173537
What is Our Refund Policy?
Our Refund Policy is designed to ensure your satisfaction with every purchase. If you find that a product does not meet your expectations or is defective, you can return it for a full refund. This policy applies to all items purchased within 30 days of delivery. We believe in transparency, and that is why we provide clear guidelines on how to initiate a return. Understanding our refund process can help you feel secure in your shopping decisions.
How to Initiate a Refund
Initiating a refund is easy, and we want to simplify the experience for our customers. Simply visit the returns section on our website, fill out the refund request form, and include your order number. After that, you will receive an email with detailed instructions on how to return the item. However, it’s important to keep your receipt and original packaging because this can expedite the refund process. We strive to make returns hassle-free because customer satisfaction is our top priority.
When Will I Receive My Refund?
Once we receive your returned item, we will process your refund within 7 to 10 business days. However, the time it takes to reflect on your account depends on your bank's processing times, which can vary. Our Refund Policy aims to ensure you are promptly informed throughout this process. Therefore, you can rest assured that your refund will be handled efficiently, allowing you to shop with confidence in the future.